Frequently Asked Questions
1. What is your return or exchange policy for purchases?
Return eligibility depends on the item. Eligible non-personalized retail and team-store merchandise can be returned or exchanged within 14 days of delivery, subject to the Return & Refund Policy. Custom or personalized merchandise is generally final sale once production begins. Damaged, defective, or incorrect items are reviewed for an appropriate resolution. Email team@takeonesportswear.com with your order number, a description of the issue, and photos if available. See our Return & Refund Policy for full conditions.
2. Can I see a sample of my custom uniform before placing a large order?
Yes! We provide a digital mock-up of your custom design before production begins. This allows you to review and approve the look to ensure it meets your expectations.
3. Do you offer discounts on bulk orders for custom uniforms or apparel?
Absolutely. We offer tiered bulk pricing across all custom products—the more you order, the more you save. Contact us for a custom quote based on your team or organization's needs.
4. How do I order custom uniforms or apparel for my team or organization?
Easy! Visit our homepage and click “Get Started.” Fill out the team order form, and a Take One representative will reach out to guide you through the process from design to delivery.
5. What about fit? How do we ensure the right sizing?
We provide comprehensive sizing charts for all apparel and uniforms. For team orders, we recommend measuring each individual using our guide. If you need help, our customer service team is happy to assist.
6. How can I track my order?
When an order ships, tracking details are provided when available. Use your Shopify order confirmation or order-status link for online-store purchases. Separately managed custom team orders may require a manual update; email team@takeonesportswear.com with your team name and order or quote number. We will verify the status rather than assume a production or delivery date.
7. What if we need to reorder uniforms or apparel later?
The standard custom-team minimum is 8 units. Existing-team reorders and fill-ins are subject to current pricing and availability. Existing-team orders below 8 units carry a $25 fill-in fee. Original pricing is not guaranteed for 12 months. Shipping options and charges are confirmed at checkout or in your team quote. Contact team@takeonesportswear.com for a current quote.
8. Will I get my product on time?
Custom team uniforms and apparel typically require approximately 3 weeks of production after order confirmation, required payment, and final design approval. Shipping time is additional. Rush production is subject to availability, confirmation, and applicable fees. A delivery date must be verified before it can be promised. Contact team@takeonesportswear.com for timing questions. For retail and team-store items, production and shipping estimates vary by item and are provided at checkout or in your order confirmation.
9. Do you offer international shipping?
Yes! We ship worldwide, with fulfillment facilities in the U.S., Egypt, the Philippines, and the Caribbean. This global network allows us to deliver custom orders quickly and affordably across the globe.
10. Do you offer design assistance?
Absolutely. Our in-house design team can help bring your vision to life. Whether you have a sketch or just an idea, we’ll work with you to create a custom look that reflects your team’s identity.
11. What makes Take One Sportswear different from other brands?
We offer high-quality, culturally inspired custom uniforms with production and delivery timing confirmed for each order. At Take One, we prioritize representation, quality, and personal service, delivering top-tier gear that reflects your team’s identity and spirit.